This Privacy Policy explains how Focus Frame processes personal data when you visit the website, make an inquiry, book services, or communicate with us about product photography work.
We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, manage bookings, coordinate product intake, approve sample setups, produce and edit images, deliver files, handle payments, maintain records, support customer service, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, file handling, payment processing, analytics, and administrative operations. These parties may process data only as needed to perform their services and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal processes. We may also share information where disclosure is needed to protect our rights, property, users, or the security of our services.
We may collect names, contact details, business or brand information, product details, shot-list preferences, reference materials, booking and payment records, communication content, proof-gallery selections, and technical data such as device and usage information. We also process files and notes needed to plan, produce, review, edit, and deliver product photography services.
We receive data from contact forms, email, planning calls, booking discussions, product intake, reference and shot-list submissions, proof-gallery review, payment processing, and ordinary website use. We may also generate internal records from session planning, production notes, file delivery, and support communications.
Cookies may include strictly necessary cookies for core site functions, preference cookies to remember settings, and analytics or performance cookies to understand site use and improve reliability. Where third-party tools are used, they are limited to operational and measurement purposes consistent with this policy.
You can manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect form handling, session continuity, or basic site performance.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of certain data, or restriction of processing in limited cases. You may also object to processing where the law gives you that right.
To protect privacy, we may ask for information needed to verify your identity and understand your request. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.
We retain personal data for the period needed to handle inquiries, bookings, production, delivery, accounting, dispute handling, and legal obligations. When data is no longer required, we delete it or anonymize it where appropriate.
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service operations. The revised version will apply from the date it is posted unless a different effective date is stated.
